I am a real customer and not a paid pansy. This review is hard hitting and real. Grrrrr!!Scale: 1 to 5 (5 being best)Value: ---5---Quality of Components: ---5---Safety: ---5---Ease of Assembly: ---4--- (bike shop it if you are not adept)Module Programming ---5---Nimble and Comfortable Ride: ---5---Features: ---5---Power: ---5---Reliability: ---?--- (I may update this after a year)Customer Support: ---5--- (I did not need to return, but they were responsive when I reached out to them)Why?Pedals - metal and wide.Light - Brite and easy to turn on while ridingPAS/Throttle: Able to turn off PAS and just use manual pedal + throttle as needed at the same time.Tires - Good and safe on turns in dirt, sand or asphaltBrakes - Tight and responsiveGears - All working, fantastic to have > 7 gears. This has 21. Get a better workout.Fenders - Has em'. No mud or junk on your clothes.Phone holder - Plastic but solid, has a USB charger for your phone!Kickstand - Good, sturdy one that is adjustable and will not wear out over time.29" Wheel: Less pedaling, more speed when you are manually pedaling. Ideal. Perfect for people 5' 7" or taller.The bike rides very nimble and balanced for an e-bike. My other 3 all feel heavy on turns, not this one. The motor is stronger than most and it feels like it. Battery charge is better than average. Seems like they spared no expense and I see no cheap shortcuts on this bike. Damn, near perfect at this price level.Note: Replaced the handlebars with a mid rise (5") that angle in a bit. Way more comfortable.