Luv it. Was a lot of work cutting out the drywall with the jigsaw and the dust storm was wild went everywhere all over my bedroom, but that is construction work for you. Support is a joke so don't expect any from the 2 numbers listed in the manual, only 1 of which works. A Chinese accented lady answered only to tell me she knew nothing.It arrived with some damage no one would ever see unless it was installed. The touch capacitor connection junction screw that holds the overlay covering was bent. But thus far has not caused any functional issues. (Crosses fingers)The manual is lacking info for example: the power icon flashes then later stops after you turn it off/on again what the heck is that about. I thought about it....and time will tell as I discern it further. It could be to let you know that the heater was / is on and hot to the touch for the front facing top center element, until it is cool then possibly stops blinking is one thought thus far. Hopefully it is not an error flash or warning. But who knows? Zero support.The remote needs to be RF instead of IR line of sight only. The front panel on the lower right side you can see the touch capacitive buttons that illuminate which gives it a new high tech feel not seen on legacy geriatric fireplace models. So...would I buy it again? Oh yes! Very reasonably priced and comes in many sizes. It can be installed in or on the wall too! ?‍♂️??PS: I made a vid too but they won't let me post external link to YouTube! But if while on Youtube if you copy & paste & put it in the search box it will come up: "2022 Amazon new 42" in-wall LED fireplace install."UPDATE: I had a power outage which affected this unit. To gain full function of the front panel touch sensor controls I had to 1st turn off the units power on the top right. 2nd unplug for a few minutes. 3rd turn on the units power. I tested it later but did not have to do the power cycle aforementioned so your mileage may vary. I also discovered why the power red LED button flashes. It means you activated the timer function from 1-8 hours. YW!This fireplace is amazing . East to install and east to use . Lights can be changed any color . And flames can also be changed to your desired color . We’re excited to be able to use it for the winter . The product itself is very good quality . Also contains a remote control . Will update in 2 months to see how the heat works .Rated Remote 3 stars due to not getting consistent results with pushing different buttons. I honestly chalked it up to maybe there's different options based on various flame height or color. But, I've had varying results with the stone color vs flame color vs flame height. In short, there was a ONE time (clicking buttons) that the flame was slow red and NO stone background color. It was REALLY cool and fleeting. Otherwise, IT does the job and the family seem to enjoy it. I'd buy again.I’ve wanted a fireplace for 20 years and now I’m feeling stupid for waiting so long. At this price, and the simplicity of hanging it, I want to kick myself for waiting so long. It’s absolutely perfect. I can’t comment on the heat because I literally just finished hanging it an hour ago and haven’t tried the heat yet. I love the way it looks and the relaxing feel it gives. I am very happy and recommend this unit to anyone wanting a fireplace.The heat output is good, to be expected. The remote control is small and simple, just how we like it!! It was very easy for my husband to install and fits perfectly in our diy accent wall. The price was amazingly affordable for such a pretty piece!! We love it!!Great buy and easy to install. Love how many light options it gives youRemote does not work. Replaced battery still does not work