It arrived very well packed, without any damage. I found it easy to put together, even though I have no experience. I did go to a hardware store to buy longer bolts to secure the back rack. I've had the bike for almost 2 months and it, the tires and the battery are in perfect condition. I ride it daily because I don't have a car. A full battery has taken me on many 18 mile round trips with more than a fifth of the battery life left, and that's with using just the throttle. The headlight is bright. I've also been able to test it's water resistance, as I was caught in a torrential rainstorm (I live in Florida). I don't advise going through deep puddles since the motor hub is on the back tire axle. I also don't advise leaving the battery in the bike if it's going to be in direct sunlight. I've had to use duck tape to waterproof the port where the charger plugs into the bike because the rubber stopper won't stay in. The seat came loose and became jiggly, so I have to tighten it with an Allen wrench. Overall I believe this was a very good investment for me. I am 5'2" and about 110 pounds, but with the seat all the way down (so I can touch the road when not in motion), I don't find this bike to be too big for me. The suspension handles really rundown and bumpy sidewalk very well. The tires are awesome, because of their width and overall size you don't have to worry about patches of sand or transitioning from sidewalk over grass to the road etc. In conclusion, I love this bike and think you will too.This bike far exceeds my expectation, i bought it, with my weight in mind, im over 300lbs, so i wouldnt have expected to get the top speeds, or the greatest battery life. however thats exactly what has happened, i got this bike on Oct 02, 2022. i use it to ride to work every day, and have so far as of Oct 18, 2022 put over 250 miles on it. just holding down the throttle i easily go 20mph, if i pedal with it i go about 22-25mph. i ride this bike 10 miles in each direction, and amazingly i can do it on a single charge. all without having to pedal once, i have noticed though that the more i pedal, the longer the battery holds its charge, almost as if its being slightly charged when i pedal without using the throttle. The only complaint i would have is the seat isnt to my liking but thats my own fault for my size and weight lol. i highly recommend this bike, i have immensely enjoyed it.The assembly went exactly as shown in the well written and illustrated instruction book. No problems whatsoever. Brakes and shifter were perfect. The frame appears that it was welded by an expert, beautiful job.I'm 81 years of age, and have not ridden a bike in over 19 years...(back when I was a teenager and through my 20's I've ridden trail and road type motorcycles). My balance is not quite as good as when I was younger, but I found that I can handle this e-bike with no difficulty. I have a bit of a challenge mounting the bike as I had hip joint replacement this past June but, the more I do it, the easier it gets. The "part time" pedaling will help strengthen my weak leg muscles. Pedaling a stationary exercise bike would work for that but for me, that is extremely boring.I can't comment of battery life as I've only used it for half an hour. The head light is quite effective with 4 Cree LED's and the tail light also flashes when you apply the brakes.If you are considering an E-Bike, you will not be disappointed with this offering!