To start, the customer service has been way above and beyond. I first received contact from the company 1 to 2 days after I ordered the bike. They wanted to make sure that the bike was right for me. They verified the height and weight of the rider so it was a good fit. Ya, they wanted to make sure that the bike and the rider fit well. I then received updates on the shipping and when to expect the bike. When the bike came it was so easy to put together it took about 1/2 hr to have fully ready to ride except the charge.The only issue in the assembly that I had was the connection on the front (drive) wheel to power. There are arrows that line up for this connection but they are very hard to see (for me anyway) and the connect will plug in multiple directions. I did contact the company but took another look before they could reply and notice that it was not connected right. As soon as I lined up the arrows the bike was up and running.Now for the bike. This is some of the best craftmanship on a bike I have seen in years. It is very sturdy, a little heavy but expected with the sturdy build. It runs like a dream, has great power, very easy to peddle and power assist is outstanding. I live in hilly areas and it goes up the hill like they were not even there. So far I have not ran the battery down but I do follow their instructions to top it up when ever you can.I would recommend this bike to anyone and specially those with a handicap and need 3 wheels or more. It's fun to ride with straight power but better to help get exercise and multiple levels.OH, did I mention that the customer service from the company is the best?The dog has adapted quite well to it. Bought it to exercise my large dog. Unable to walk him any distance due to health issues. Seems very happy with his exercise experience. Has plenty of power and is a lot of fun to ride/drive. Delivered as advertised. My only complaint is the difficulty I had trying to talk to a live sales rep. The closest I could get was their interactive guide on their website. Other than that, it has been a great experience.Seller contacted me prior to shipping to ensure the bike would be suitable. Updates were provided during shipping process. Any questions I had regarding delivery were answere promptly and bike was delivered on time. Packaged very well with thorough instructions. We were able to start riding within hour of delivery. This bike exceeds expectations. Power, speed, sturdy frame as advertised. Programmable to suit rider. My father is 77 yeats old and has not been on a bike in 20 years. I was able to easily reduce top speed until he was comfortable operating the tricycle. This. has plenty of speed and power for anybody seekingan adrenalin rush. Great safety features such as button to disengage electric motor near throttle, strong brakes, option to make lights strobe at night and programable top speed.I love my trike. I enjoy the stability of 3 wheels while going fairly fast. Makes going uphill very easy. Great communication with the company.this is a very nice trike, no problems except minor things eg: one of the rear basket screws was cros-threaded and stripped on removal, I put in a slightly smaller one I had laying around. Also, it would be nice to have steering stops to prevent the wheel oversteering;it pulled out the headlights connecter when I was working on it. Also the back is light so I added 40lbs in the form of some cement blocks and it really steadied out nicely. It's a very useful mode of transportation.Very pleased with this Etrike. Changed out the post and seat for a more comfy ride. Lots of power! Love the fact that the handlebars on this bike fold down so it is easier to transport. The bag that it comes with for the basket is great for carrying any bike accessories, small cooler for lunch or water, jackets. It's very roomy.I have to also compliment the Addmotor customer service! Their communication on our order was incredible. They answer emails and calls quickly.My bike arrived yesterday and we assembled it. Everything worked fine except for a minor item. I contacted the seller and they worked with me to diagnose and fix the issue. Before the bike was delivered they contacted me to make sure I would be home on the delivery day as it was sent by a courier service.The customer service has been great and the bike itself is everything described.This sturdy bike is just what I was looking for.