If you find any problems with our products, please feel free to contact us by email and we will resolve the problem as soon as possible.Selling point：1. Hot in winter2.Easy to assemble3. Remote ControlDimensions &WeightOverall Dimension: 28“L x8.86”W x 22.8”HDetail Dimension: Please refer to the image.Package Dimension: 30“L x 26”W x 13”HOverall Weight: 37.3LBSPackage Weight: 44.8LBSSpecifications:Product Name: Recessed Electric FireplaceAdvise mantel opening size: 27.36”-27.76”W x 8.47”-8.66”D x 22.76”-22.9”HAdjustment: Temperature, timer, log fuel, heat, flame intensityFunctions: 3 heating modes,3 top light colors, 5 flame brightness levelsMaterial: Iron frame + plasticInternal Material: glass, wood.Control: Touch screen control + remote controlDisplay: LED Display temperatureRequirement: 110-120V，50Hz，1500WMaximum BTU Output: 5000 BTUsTemperature Range: 62°F-99°F（17°C-37°C)Room Size: 400 square feetCertification: CSA certificationAutomatic Safety Shutoff: YesFlame Operational Without Heat: YesSupplier Intended and Approved Use: Residential UseColor: BlackAssembly Required: 20minPackage Number: 1